Prefer a human touch? Give us a call or send us some snail mail.
If you have tried to contact our customer service team recently to make changes to your policy, you may have noticed that we are experiencing a high call volume. This unfortunately is resulting in long hold times. We apologize for the inconvenience and in the meantime, here are a few ways you can reach us more efficiently:
To reach the correct service team, you will need your policy number. It's 8 characters long and can be found on the front page of your policy or at the top of most of our letters.
Once you have your policy number, see below for contact information.
Still don't know your policy number?
Don't worry - call us at 1-866-440-4047, and we'll get you to the right place!
Keep in mind that contacting the wrong service team may cause some delays.
Call us at 1-866-440-4047
Mail
P.O. Box 83303
Lincoln, NE 68501-3303
Email*
customerservice@lumico.com
Hours of operation:
M-F: 9am to 5:30pm ET
Call us at 1-800-589-0087
Mail
123 Town Square Pl #798
Jersey City, NJ 07310
Email
support@lumico.com
Hours of operation:
M-F: 8am to 7:30pm ET
*Lumico Customer Service can only accept email correspondence from the email address listed on the policyholders account.
Phone
1-855-774-4491
Mail
P.O. Box 10875
Clearwater, FL 33757-8875
Hours
Monday to Thursday: 9AM – 6PM ET
Friday: 9am – 5pm ET